What’s your return policy?

Return any of our products--no questions asked--within 30 days of purchase.

What version of Microsoft Excel do I need to use the Templates?

As our templates are upgraded they tend to use Excel 2007 & 2010 specific features.

What Payment options can I use?

We offer secure payment processing, using PayPal Secure through their SSL secure encryption, to process payments using a variety of credit cards or PayPal.

You can use any of the following credit cards:

• Visa
• MasterCard
• Discover
• American Express

If you have a PayPal account you can use any balance in that account.

How are my payments processed?

When you complete your purchases proceed to checkout, your payment either by credit card or PayPal will be processed.

After the payment has been processed and validated, you receive an email with a direct link to download the template file(s). This link is unique to each customer and
is send immediately the payment is processed (usually instantaneously).

Can I download my templates immediately?

When you complete your purchases proceed to checkout, your payment either by credit card or PayPal will be processed.

After the payment has been processed and validated, you receive two emails.

The first email is a receipt from the payment processor (PayPal) confirming that the payment has been made.

The second email is an invoice/receipt from the Business Insights Group.

This email itemises the products purchased and provides a direct link to download file(s).

The download links can be found in the Cart Items section immediately after the product name.

This link is unique to each customer and is send immediately the payment is processed (usually instantaneously).

If you do not see the emails in your inbox, you should check your SPAM/Junk folder.

If I don't receive the email with the download link for my purchase.

The emails are automatically issued once the payment has been processed.

If you don't receive the download link email shortly after the payment has been processed please check your "SPAM/Junk mail" folder.

If you have multiple email accounts please ensure that you are checking the email account which you supplied with the order.

If you still experience difficulty getting the download link, contact us.

If you experience difficulty attempting to download your purchase.

The most common cause of difficulty in downloading is that your firewall security settings block downloads from web sites that have not been specifically
registered by the security manager. Discuss the problem with your systems administrator or temporally disable your firewall for the duration of the
download. If you still experience difficulty contact us.

I am experiencing difficulties running templates with Macros.

Many of our templates use macros to provide a more user friendly experience.

In Excel, you can set a macro security level to control what happens when you open a workbook that contains a macro.

In Microsoft Office 2003, a component checks files for macros that could be unsafe. If macro security is set to High, running this macro is disabled.

If macro security is set to Medium, the user is asked whether or not to run macros. If macro security is set to Low, the macro is run.

The default security setting is High when Excel is installed. It is recommended that you set it to medium.

This level with not activate any macros without your specific approval.

In Office 2007, a spreadsheet with macros is saved in a specific format, i.e. filename.XLSM.  If the filename of the template you are attempting to open
ends in .XLSM the spreadsheet contains macros and the macros should be enabled.

To adjust macro settings in Excel 2007:

1. Click the Microsoft Office Button , and then click Excel Options.
2. Click Trust Center, click Trust Center Settings, and then click Macro Settings