Contents

Section 1: Measuring performance
1.1. Measurements
1.2. KPI’s
1.3. Balanced Scorecards
1.4. Performance reviews
1.5. Involvement
1.6. Fact Based Decision making

Section 2: What problems are you facing?
2.1. Finances
2.2. Changing market
2.3. Globalisation
2.4. Competition
2.5. Price war
2.6. Performance
2.7. Productivity
2.8. Intuition in business
2.9. Understanding of the relationship between technology and knowledge management with the objective of improved organizational performance
2.10. Understanding of the factors that drive or underpin improvements in related areas such as inventiveness and innovation management
2.11. The Changing Workplace
2.12. Strategic change model: setting the direction to deliver continuous improvements
2.13. Systems Thinking and Complex Issue resolution
2.14. Managing uncertainty and controlling delivery
2.15. Connecting strategy and operations via Finance and Programme Delivery